Terms and Conditions
Payment Methods
Bank Transfer
Bank Transfer payments can be realised at ATM’s or via online banking.
When checkout of the order is completed, a IBAN, BIC reference number is generated. The clie receives this number in the order confirmation e-mail, though it is also made available in the ‘On details’ section under the ‘My account’ tab in the client’s bkstickers account.
The order will only be shipped after Bkstickers receives confirmation that the payment was successful. Bank Transfer transactions require approximately 3 working days to be completed.
Products are reserved for 5 days. If BkStickers does not receive payment for the order during the period of time, the order will be cancelled.
Paypal
To pay with PayPal, create an account and link a payment method (bank account, credit/debit card) to your digital wallet. When checking out online, click the “PayPal” button, log in with your email and password, and select your preferred payment method. You can also pay in-store using the PayPal app’s QR code feature.
The order will only be shipped after BkStickers receives confirmation that the payment was successful.
LIMITED WARRANTY
- All sales are final.
- We will reproduce your order if we verify that we made an error.
- We must be notified with 72 hours from delivery of any defects.
- We may request that you return 100% of a defective order within 5 days before we agree to redo your order.
- When reproducing an order, the original production time and shipping method will be used.
- This limited warranty is your sole warranty concerning the Products.
Shipping Agreement
Postage
1. We offer free postage on all Portugal, Madeira and Açores orders of €39,90.
2. Free postage also applies worldwide for orders of €39,90 or above.
3. Economy Shipping – No Tracking Service – Just shipping. We’re not responsible for lost orders.
4. Shipping insurance – Tracking Service – We are responsible for getting the order safely to you
5. Paypal payments requires shipping with tracking service, the order will be shipped with tracking according to CTT services.
Here are a few things to consider while you wait for your order:
We ship in business days. Monday – Friday, excluding national holidays.
Shipping starts from the date you received the “Your Order Has Shipped!” email.
The estimate above does not include manufacturing time we need 5-8 business days to make sure your custom order is everything you hoped it would be.
How is the shipping made and how long does it take?
All the orders are send via Portugal CTT Service and final delivery will be serviced by your local postal service.
We are not responsible for delays caused by shipping carriers, weather, strikes, or other situations beyond our control, or for any damages resulting from the failure to receive an order on time. Our responsibility is limited to preparing your order and delivering it for shipping.
Express decals is the fastest way to get your decals. All the decals in “Express decals category” are available from stock and will be shipped to you in 1 working day.
Custom orders are usually shipped within 6 to 8 business days of payment.
Can I track my order?
We rely on a global network of shipping partners to get your order to your doorstep as soon as possible. Tracking is not always available. If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.
International Shipping:
Please note that, in addition to the shipping charge, customers shipping to locations outside the EU are responsible for paying all costs associated with importing the order, including all taxes, fees and/or duties. The listed shipping cost covers the cost of shipping only.
All sales are final, and we do not offer exchanges or refunds for international orders, including orders for which you are unable or unwilling to pay the additional duties and taxes which your government requires.
REFUND POLICY
If you are not completely satisfied with your sticker, we are sorry to hear that, simply return the sticker within 30 days after receiving. The returned stickers can not have been used, they must be returned in original condition including the package. We will issue a full refund in the amount, but if you prefer, we also can trade for another sticker.
Stickers will only be accepted if returned within 30 days of delivery, except in particular situations. Until we receive the sticker, shipping will be the responsibility of the customer. We recommend, sending the same conditions.
Delivery charges will only be refunded if the sticker is defective.
Unfortunately we can not offer refunds for custom stickers, because they are made to your measurement, but do not worry we will get your smile as soon as you get them.
WARRANTY
We test all our stickers to ensure they can endure. All surfaces should be clean of any type of fat, grease, dirt before the stickers are placed.
ALTERNATIVE DISPUTE RESOLUTION
In case of a dispute, we inform that the consumer can appeal to one of the Alternative Dispute Resolution bodies listed at the Portal do Consumidor, on the website www.consumidor.pt, or to one of the bodies listed on the European Commission’s Online Dispute Resolution website at https://webgate.ec.europa.eu/odr
Alternative Dispute Resolution bodies:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Competência genérica
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org
Centro de Informação, Medição e arbitragem de Conflitos de Consumo do Algarve
Área geográfica abrangida – contratos celebrados no Distrito de Faro
E-mail: apolo@consumidoronline.pt
Web: http://www.consumidoronline.pt/
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Área geográfica abrangida – contratos celebrados nos municípios de: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousa, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragendecoimbra.com
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Área geográfica de abrangência – contratos celebrados na Area Metropolitana de Lisboa: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt/director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt
Centro de Informação de Consumo e Arbitragem do Porto
Area geográfica de abrangência contratos celebrados na Área Metropolitana do Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
Area geográfica de abrangência contratos celebrados nos municípios de: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho e Vizela.
E-mail: triave@gmail.com
Web: http://www.triave.pt
CIAB – Centro de Informação, Arbitragem e Conflitos do Consumo
Área geográfica de Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho e Vila Verde.
Email: geral@ciab.pt
Web: http://www.clab.pt
Centro de Arbitragem de Conflitos de Consumo da Madeira
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt
PRIVACT POLICY
The content of the pages of this website are for your information and use in general. The contents are subject to change without notice. The use of any information or materials on this website is the responsibility of the user. It will be your responsibility how the sticker are used and their means.
Bkstickers can be viewed without having to provide any personal information. However, there are areas that require the disposal of information, being necessary to provide your personal information in order to enjoy our services.
The use of this website is subject to the following terms of use:
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
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